Shipping and Pickup

What are Andrews shipping options?

SHIPPING METHODS, FEES AND TIMES

Andrews is please to offer the following shipping services within Canada and to the USA:

Canada

Expedited Shipping

Ontario

FREE on orders $300 or more (before tax) in 5-7 business days
$15 on orders under $300 (before tax) in 5-7 business days

Other Provinces

FREE on orders $300 or more (before tax): 5-10 business days
$20 on orders under $300 (before tax): 5-10 business days

U.S.A

Standard Shipping

FREE on orders $500 or more in 5-10 business days
$35 on orders under $500 in 5-10 business days

*** All orders are processed and delivered Monday through Friday, excluding holidays.

What are Andrews pickup options?

IN-STORE PICKUP

Should you wish to pickup your order from one of our stores, please select the location at checkout. You will receive an email notification when your order is ready for pickup.

Check our store’s hours and directions.

*** For your security, please note that we will be unable to release a pickup order without the following:

Your order confirmation email
The credit card used to place the order
Valid picture ID

How long will it take for my order to be processed?

All orders are processed and delivered Monday through Friday, excluding holidays.

Please allow 1-3 business days for us to process your order prior to shipping or pickup after payment is received.
Once your order is shipped or ready for pickup, you will receive a confirmation email. Use the tracking number in the email to get updates on your order's status.

What carrier will be delivering my order?

All orders are shipped using UPS.

Can I update my order, cancel or change my shipping address?

Our team works hard to dispatch your order as quickly as possible, so we’re unable to guarantee any cancellations or changes to your order.

Please reach out via chat or email, and we’ll do our best to assist you.

How can I track my order?

You will receive email updates as items in your order ship, along with any changes to the status of your order.

If you selected in-store pickup, you will receive an email once your package is ready for collection.

If you opted for delivery to an address, you will receive an email with the tracking number once your order has been shipped.

Can I choose between signature required and non-signature required delivery options for my shipment?

SIGNATURE REQUIRED

Yes, we offer both signature-required and non-signature-required delivery options for your convenience.

No signature required: With this option, the courier will leave the package at your address without needing anyone to sign for it.

Signature required: We recommend selecting this option at no additional charge to ensure that the package is handed directly to you.

Please note: We are no longer responsible for your package once it is marked as delivered.

What happens if I requested for signature and I’m not at home when the carrier arrives?

If the carrier is unable to deliver your package, it will be sent to a collection point (access point). You will have 7 days to collect your order. If the order is not collected within that time frame, it will be returned to our warehouse, and our customer service team will contact you.

Is my package insured?

Your package is insured during transit. Once the package is marked as delivered to the specified address, it is no longer insured.

We recommend selecting the “Signature Required" option in checkout as an added security feature for shipments.

What to do if my package was lost or damaged?

Contact the shipping carrier directly to report the issue and file a claim.

If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

Will I be charged duties and taxes?

Please be aware that as we ship from Canada, U.S. Customs may impose duties, taxes, and fees on your imported products.

These charges are not included in the purchase price or shipping cost.
Duties and taxes may vary depending on the regulations of your state.

Which locations do you ship to?

Andrews ships exclusively to Canada and the U.S.A.

Please note that we do not ship to P.O. boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

Andrews Shipping Policy

At Andrews, we are committed to providing a seamless shopping experience. Please review our shipping policy carefully:

1. Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received. Once your order has shipped, you will receive a confirmation email with a tracking number.

2. Shipping Carriers and Delivery Time

We partner with UPS to deliver your order. Estimated delivery times are provided at checkout, but please note that delays may occur due to factors beyond our control, such as weather, carrier issues, or other unforeseen circumstances.

3. Lost or Damaged Packages

Andrews is not responsible for any lost or damaged purchases or shipments. Andrews recommends selecting the "Signature Required" option in checkout as an added security feature for shipments.

4. What to Do if Your Package is Lost or Damaged

• Contact the shipping carrier directly to report the issue and file a claim.

•  If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

5. Address Accuracy

Please double-check that your shipping address is accurate at checkout. Andrews is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Signature Requirement

We recommend selecting the “Signature Required” option at checkout at no additional charge to ensure that the package is handed directly to you or an authorized recipient.

By placing an order with us, you agree to this shipping policy. If you have any questions or need assistance, don’t hesitate to contact us at [email protected]. We’re happy to help!

Thank you for shopping with Andrews. 

What are Andrews shipping options?

SHIPPING METHODS, FEES AND TIMES

Andrews is please to offer the following shipping services within Canada and to the USA:

Canada

Expedited Shipping

Ontario

FREE on orders $300 or more (before tax) in 5-7 business days
$15 on orders under $300 (before tax) in 5-7 business days

Other Provinces

FREE on orders $300 or more (before tax): 5-10 business days
$20 on orders under $300 (before tax): 5-10 business days

U.S.A

Standard Shipping

FREE on orders $500 or more in 5-10 business days
$35 on orders under $500 in 5-10 business days

*** All orders are processed and delivered Monday through Friday, excluding holidays.

What are Andrews pickup options?

IN-STORE PICKUP

Should you wish to pickup your order from one of our stores, please select the location at checkout. You will receive an email notification when your order is ready for pickup.

Check our store’s hours and directions.

*** For your security, please note that we will be unable to release a pickup order without the following:

Your order confirmation email
The credit card used to place the order
Valid picture ID

How long will it take for my order to be processed?

All orders are processed and delivered Monday through Friday, excluding holidays.

Please allow 1-3 business days for us to process your order prior to shipping or pickup after payment is received.
Once your order is shipped or ready for pickup, you will receive a confirmation email. Use the tracking number in the email to get updates on your order's status.

What carrier will be delivering my order?

All orders are shipped using UPS.

Can I update my order, cancel or change my shipping address?

Our team works hard to dispatch your order as quickly as possible, so we’re unable to guarantee any cancellations or changes to your order.

Please reach out via chat or email, and we’ll do our best to assist you.

How can I track my order?

You will receive email updates as items in your order ship, along with any changes to the status of your order.

If you selected in-store pickup, you will receive an email once your package is ready for collection.

If you opted for delivery to an address, you will receive an email with the tracking number once your order has been shipped.

Can I choose between signature required and non-signature required delivery options for my shipment?

SIGNATURE REQUIRED

Yes, we offer both signature-required and non-signature-required delivery options for your convenience.

No signature required: With this option, the courier will leave the package at your address without needing anyone to sign for it.

Signature required: We recommend selecting this option at no additional charge to ensure that the package is handed directly to you.

Please note: We are no longer responsible for your package once it is marked as delivered.

What happens if I requested for signature and I’m not at home when the carrier arrives?

If the carrier is unable to deliver your package, it will be sent to a collection point (access point). You will have 7 days to collect your order. If the order is not collected within that time frame, it will be returned to our warehouse, and our customer service team will contact you.

Is my package insured?

Your package is insured during transit. Once the package is marked as delivered to the specified address, it is no longer insured.

We recommend selecting the “Signature Required" option in checkout as an added security feature for shipments.

What to do if my package was lost or damaged?

Contact the shipping carrier directly to report the issue and file a claim.

If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

Will I be charged duties and taxes?

Please be aware that as we ship from Canada, U.S. Customs may impose duties, taxes, and fees on your imported products.

These charges are not included in the purchase price or shipping cost.
Duties and taxes may vary depending on the regulations of your state.

Which locations do you ship to?

Andrews ships exclusively to Canada and the U.S.A.

Please note that we do not ship to P.O. boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

Andrews Shipping Policy

At Andrews, we are committed to providing a seamless shopping experience. Please review our shipping policy carefully:

1. Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received. Once your order has shipped, you will receive a confirmation email with a tracking number.

2. Shipping Carriers and Delivery Time

We partner with UPS to deliver your order. Estimated delivery times are provided at checkout, but please note that delays may occur due to factors beyond our control, such as weather, carrier issues, or other unforeseen circumstances.

3. Lost or Damaged Packages

Andrews is not responsible for any lost or damaged purchases or shipments. Andrews recommends selecting the "Signature Required" option in checkout as an added security feature for shipments.

4. What to Do if Your Package is Lost or Damaged

• Contact the shipping carrier directly to report the issue and file a claim.

•  If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

5. Address Accuracy

Please double-check that your shipping address is accurate at checkout. Andrews is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Signature Requirement

We recommend selecting the “Signature Required” option at checkout at no additional charge to ensure that the package is handed directly to you or an authorized recipient.

By placing an order with us, you agree to this shipping policy. If you have any questions or need assistance, don’t hesitate to contact us at [email protected]. We’re happy to help!

Thank you for shopping with Andrews. 

What are Andrews shipping options?

SHIPPING METHODS, FEES AND TIMES

Andrews is please to offer the following shipping services within Canada and to the USA:

Canada

Expedited Shipping

Ontario

FREE on orders $300 or more (before tax) in 5-7 business days
$15 on orders under $300 (before tax) in 5-7 business days

Other Provinces

FREE on orders $300 or more (before tax): 5-10 business days
$20 on orders under $300 (before tax): 5-10 business days

U.S.A

Standard Shipping

FREE on orders $500 or more in 5-10 business days
$35 on orders under $500 in 5-10 business days

*** All orders are processed and delivered Monday through Friday, excluding holidays.

What are Andrews pickup options?

IN-STORE PICKUP

Should you wish to pickup your order from one of our stores, please select the location at checkout. You will receive an email notification when your order is ready for pickup.

Check our store’s hours and directions.

*** For your security, please note that we will be unable to release a pickup order without the following:

Your order confirmation email
The credit card used to place the order
Valid picture ID

How long will it take for my order to be processed?

All orders are processed and delivered Monday through Friday, excluding holidays.

Please allow 1-3 business days for us to process your order prior to shipping or pickup after payment is received.
Once your order is shipped or ready for pickup, you will receive a confirmation email. Use the tracking number in the email to get updates on your order's status.

What carrier will be delivering my order?

All orders are shipped using UPS.

Can I update my order, cancel or change my shipping address?

Our team works hard to dispatch your order as quickly as possible, so we’re unable to guarantee any cancellations or changes to your order.

Please reach out via chat or email, and we’ll do our best to assist you.

How can I track my order?

You will receive email updates as items in your order ship, along with any changes to the status of your order.

If you selected in-store pickup, you will receive an email once your package is ready for collection.

If you opted for delivery to an address, you will receive an email with the tracking number once your order has been shipped.

Can I choose between signature required and non-signature required delivery options for my shipment?

SIGNATURE REQUIRED

Yes, we offer both signature-required and non-signature-required delivery options for your convenience.

No signature required: With this option, the courier will leave the package at your address without needing anyone to sign for it.

Signature required: We recommend selecting this option at no additional charge to ensure that the package is handed directly to you.

Please note: We are no longer responsible for your package once it is marked as delivered.

What happens if I requested for signature and I’m not at home when the carrier arrives?

If the carrier is unable to deliver your package, it will be sent to a collection point (access point). You will have 7 days to collect your order. If the order is not collected within that time frame, it will be returned to our warehouse, and our customer service team will contact you.

Is my package insured?

Your package is insured during transit. Once the package is marked as delivered to the specified address, it is no longer insured.

We recommend selecting the “Signature Required" option in checkout as an added security feature for shipments.

What to do if my package was lost or damaged?

Contact the shipping carrier directly to report the issue and file a claim.

If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

Will I be charged duties and taxes?

Please be aware that as we ship from Canada, U.S. Customs may impose duties, taxes, and fees on your imported products.

These charges are not included in the purchase price or shipping cost.
Duties and taxes may vary depending on the regulations of your state.

Which locations do you ship to?

Andrews ships exclusively to Canada and the U.S.A.

Please note that we do not ship to P.O. boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

Andrews Shipping Policy

At Andrews, we are committed to providing a seamless shopping experience. Please review our shipping policy carefully:

1. Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received. Once your order has shipped, you will receive a confirmation email with a tracking number.

2. Shipping Carriers and Delivery Time

We partner with UPS to deliver your order. Estimated delivery times are provided at checkout, but please note that delays may occur due to factors beyond our control, such as weather, carrier issues, or other unforeseen circumstances.

3. Lost or Damaged Packages

Andrews is not responsible for any lost or damaged purchases or shipments. Andrews recommends selecting the "Signature Required" option in checkout as an added security feature for shipments.

4. What to Do if Your Package is Lost or Damaged

• Contact the shipping carrier directly to report the issue and file a claim.

•  If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

5. Address Accuracy

Please double-check that your shipping address is accurate at checkout. Andrews is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Signature Requirement

We recommend selecting the “Signature Required” option at checkout at no additional charge to ensure that the package is handed directly to you or an authorized recipient.

By placing an order with us, you agree to this shipping policy. If you have any questions or need assistance, don’t hesitate to contact us at [email protected]. We’re happy to help!

Thank you for shopping with Andrews. 

What are Andrews shipping options?

SHIPPING METHODS, FEES AND TIMES

Andrews is please to offer the following shipping services within Canada and to the USA:

Canada

Expedited Shipping

Ontario

FREE on orders $300 or more (before tax) in 5-7 business days
$15 on orders under $300 (before tax) in 5-7 business days

Other Provinces

FREE on orders $300 or more (before tax): 5-10 business days
$20 on orders under $300 (before tax): 5-10 business days

U.S.A

Standard Shipping

FREE on orders $500 or more in 5-10 business days
$35 on orders under $500 in 5-10 business days

*** All orders are processed and delivered Monday through Friday, excluding holidays.

What are Andrews pickup options?

IN-STORE PICKUP

Should you wish to pickup your order from one of our stores, please select the location at checkout. You will receive an email notification when your order is ready for pickup.

Check our store’s hours and directions.

*** For your security, please note that we will be unable to release a pickup order without the following:

Your order confirmation email
The credit card used to place the order
Valid picture ID

How long will it take for my order to be processed?

All orders are processed and delivered Monday through Friday, excluding holidays.

Please allow 1-3 business days for us to process your order prior to shipping or pickup after payment is received.
Once your order is shipped or ready for pickup, you will receive a confirmation email. Use the tracking number in the email to get updates on your order's status.

What carrier will be delivering my order?

All orders are shipped using UPS.

Can I update my order, cancel or change my shipping address?

Our team works hard to dispatch your order as quickly as possible, so we’re unable to guarantee any cancellations or changes to your order.

Please reach out via chat or email, and we’ll do our best to assist you.

How can I track my order?

You will receive email updates as items in your order ship, along with any changes to the status of your order.

If you selected in-store pickup, you will receive an email once your package is ready for collection.

If you opted for delivery to an address, you will receive an email with the tracking number once your order has been shipped.

Can I choose between signature required and non-signature required delivery options for my shipment?

SIGNATURE REQUIRED

Yes, we offer both signature-required and non-signature-required delivery options for your convenience.

No signature required: With this option, the courier will leave the package at your address without needing anyone to sign for it.

Signature required: We recommend selecting this option at no additional charge to ensure that the package is handed directly to you.

Please note: We are no longer responsible for your package once it is marked as delivered.

What happens if I requested for signature and I’m not at home when the carrier arrives?

If the carrier is unable to deliver your package, it will be sent to a collection point (access point). You will have 7 days to collect your order. If the order is not collected within that time frame, it will be returned to our warehouse, and our customer service team will contact you.

Is my package insured?

Your package is insured during transit. Once the package is marked as delivered to the specified address, it is no longer insured.

We recommend selecting the “Signature Required" option in checkout as an added security feature for shipments.

What to do if my package was lost or damaged?

Contact the shipping carrier directly to report the issue and file a claim.

If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

Will I be charged duties and taxes?

Please be aware that as we ship from Canada, U.S. Customs may impose duties, taxes, and fees on your imported products.

These charges are not included in the purchase price or shipping cost.
Duties and taxes may vary depending on the regulations of your state.

Which locations do you ship to?

Andrews ships exclusively to Canada and the U.S.A.

Please note that we do not ship to P.O. boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

Andrews Shipping Policy

At Andrews, we are committed to providing a seamless shopping experience. Please review our shipping policy carefully:

1. Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received. Once your order has shipped, you will receive a confirmation email with a tracking number.

2. Shipping Carriers and Delivery Time

We partner with UPS to deliver your order. Estimated delivery times are provided at checkout, but please note that delays may occur due to factors beyond our control, such as weather, carrier issues, or other unforeseen circumstances.

3. Lost or Damaged Packages

Andrews is not responsible for any lost or damaged purchases or shipments. Andrews recommends selecting the "Signature Required" option in checkout as an added security feature for shipments.

4. What to Do if Your Package is Lost or Damaged

• Contact the shipping carrier directly to report the issue and file a claim.

•  If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

5. Address Accuracy

Please double-check that your shipping address is accurate at checkout. Andrews is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Signature Requirement

We recommend selecting the “Signature Required” option at checkout at no additional charge to ensure that the package is handed directly to you or an authorized recipient.

By placing an order with us, you agree to this shipping policy. If you have any questions or need assistance, don’t hesitate to contact us at [email protected]. We’re happy to help!

Thank you for shopping with Andrews. 

What are Andrews shipping options?

SHIPPING METHODS, FEES AND TIMES

Andrews is please to offer the following shipping services within Canada and to the USA:

Canada

Expedited Shipping

Ontario

FREE on orders $300 or more (before tax) in 5-7 business days
$15 on orders under $300 (before tax) in 5-7 business days

Other Provinces

FREE on orders $300 or more (before tax): 5-10 business days
$20 on orders under $300 (before tax): 5-10 business days

U.S.A

Standard Shipping

FREE on orders $500 or more in 5-10 business days
$35 on orders under $500 in 5-10 business days

*** All orders are processed and delivered Monday through Friday, excluding holidays.

What are Andrews pickup options?

IN-STORE PICKUP

Should you wish to pickup your order from one of our stores, please select the location at checkout. You will receive an email notification when your order is ready for pickup.

Check our store’s hours and directions.

*** For your security, please note that we will be unable to release a pickup order without the following:

Your order confirmation email
The credit card used to place the order
Valid picture ID

How long will it take for my order to be processed?

All orders are processed and delivered Monday through Friday, excluding holidays.

Please allow 1-3 business days for us to process your order prior to shipping or pickup after payment is received.
Once your order is shipped or ready for pickup, you will receive a confirmation email. Use the tracking number in the email to get updates on your order's status.

What carrier will be delivering my order?

All orders are shipped using UPS.

Can I update my order, cancel or change my shipping address?

Our team works hard to dispatch your order as quickly as possible, so we’re unable to guarantee any cancellations or changes to your order.

Please reach out via chat or email, and we’ll do our best to assist you.

How can I track my order?

You will receive email updates as items in your order ship, along with any changes to the status of your order.

If you selected in-store pickup, you will receive an email once your package is ready for collection.

If you opted for delivery to an address, you will receive an email with the tracking number once your order has been shipped.

Can I choose between signature required and non-signature required delivery options for my shipment?

SIGNATURE REQUIRED

Yes, we offer both signature-required and non-signature-required delivery options for your convenience.

No signature required: With this option, the courier will leave the package at your address without needing anyone to sign for it.

Signature required: We recommend selecting this option at no additional charge to ensure that the package is handed directly to you.

Please note: We are no longer responsible for your package once it is marked as delivered.

What happens if I requested for signature and I’m not at home when the carrier arrives?

If the carrier is unable to deliver your package, it will be sent to a collection point (access point). You will have 7 days to collect your order. If the order is not collected within that time frame, it will be returned to our warehouse, and our customer service team will contact you.

Is my package insured?

Your package is insured during transit. Once the package is marked as delivered to the specified address, it is no longer insured.

We recommend selecting the “Signature Required" option in checkout as an added security feature for shipments.

What to do if my package was lost or damaged?

Contact the shipping carrier directly to report the issue and file a claim.

If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

Will I be charged duties and taxes?

Please be aware that as we ship from Canada, U.S. Customs may impose duties, taxes, and fees on your imported products.

These charges are not included in the purchase price or shipping cost.
Duties and taxes may vary depending on the regulations of your state.

Which locations do you ship to?

Andrews ships exclusively to Canada and the U.S.A.

Please note that we do not ship to P.O. boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

Andrews Shipping Policy

At Andrews, we are committed to providing a seamless shopping experience. Please review our shipping policy carefully:

1. Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received. Once your order has shipped, you will receive a confirmation email with a tracking number.

2. Shipping Carriers and Delivery Time

We partner with UPS to deliver your order. Estimated delivery times are provided at checkout, but please note that delays may occur due to factors beyond our control, such as weather, carrier issues, or other unforeseen circumstances.

3. Lost or Damaged Packages

Andrews is not responsible for any lost or damaged purchases or shipments. Andrews recommends selecting the "Signature Required" option in checkout as an added security feature for shipments.

4. What to Do if Your Package is Lost or Damaged

• Contact the shipping carrier directly to report the issue and file a claim.

•  If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

5. Address Accuracy

Please double-check that your shipping address is accurate at checkout. Andrews is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Signature Requirement

We recommend selecting the “Signature Required” option at checkout at no additional charge to ensure that the package is handed directly to you or an authorized recipient.

By placing an order with us, you agree to this shipping policy. If you have any questions or need assistance, don’t hesitate to contact us at [email protected]. We’re happy to help!

Thank you for shopping with Andrews. 

What are Andrews shipping options?

SHIPPING METHODS, FEES AND TIMES

Andrews is please to offer the following shipping services within Canada and to the USA:

Canada

Expedited Shipping

Ontario

FREE on orders $300 or more (before tax) in 5-7 business days
$15 on orders under $300 (before tax) in 5-7 business days

Other Provinces

FREE on orders $300 or more (before tax): 5-10 business days
$20 on orders under $300 (before tax): 5-10 business days

U.S.A

Standard Shipping

FREE on orders $500 or more in 5-10 business days
$35 on orders under $500 in 5-10 business days

*** All orders are processed and delivered Monday through Friday, excluding holidays.

What are Andrews pickup options?

IN-STORE PICKUP

Should you wish to pickup your order from one of our stores, please select the location at checkout. You will receive an email notification when your order is ready for pickup.

Check our store’s hours and directions.

*** For your security, please note that we will be unable to release a pickup order without the following:

Your order confirmation email
The credit card used to place the order
Valid picture ID

How long will it take for my order to be processed?

All orders are processed and delivered Monday through Friday, excluding holidays.

Please allow 1-3 business days for us to process your order prior to shipping or pickup after payment is received.
Once your order is shipped or ready for pickup, you will receive a confirmation email. Use the tracking number in the email to get updates on your order's status.

What carrier will be delivering my order?

All orders are shipped using UPS.

Can I update my order, cancel or change my shipping address?

Our team works hard to dispatch your order as quickly as possible, so we’re unable to guarantee any cancellations or changes to your order.

Please reach out via chat or email, and we’ll do our best to assist you.

How can I track my order?

You will receive email updates as items in your order ship, along with any changes to the status of your order.

If you selected in-store pickup, you will receive an email once your package is ready for collection.

If you opted for delivery to an address, you will receive an email with the tracking number once your order has been shipped.

Can I choose between signature required and non-signature required delivery options for my shipment?

SIGNATURE REQUIRED

Yes, we offer both signature-required and non-signature-required delivery options for your convenience.

No signature required: With this option, the courier will leave the package at your address without needing anyone to sign for it.

Signature required: We recommend selecting this option at no additional charge to ensure that the package is handed directly to you.

Please note: We are no longer responsible for your package once it is marked as delivered.

What happens if I requested for signature and I’m not at home when the carrier arrives?

If the carrier is unable to deliver your package, it will be sent to a collection point (access point). You will have 7 days to collect your order. If the order is not collected within that time frame, it will be returned to our warehouse, and our customer service team will contact you.

Is my package insured?

Your package is insured during transit. Once the package is marked as delivered to the specified address, it is no longer insured.

We recommend selecting the “Signature Required" option in checkout as an added security feature for shipments.

What to do if my package was lost or damaged?

Contact the shipping carrier directly to report the issue and file a claim.

If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

Will I be charged duties and taxes?

Please be aware that as we ship from Canada, U.S. Customs may impose duties, taxes, and fees on your imported products.

These charges are not included in the purchase price or shipping cost.
Duties and taxes may vary depending on the regulations of your state.

Which locations do you ship to?

Andrews ships exclusively to Canada and the U.S.A.

Please note that we do not ship to P.O. boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

Andrews Shipping Policy

At Andrews, we are committed to providing a seamless shopping experience. Please review our shipping policy carefully:

1. Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received. Once your order has shipped, you will receive a confirmation email with a tracking number.

2. Shipping Carriers and Delivery Time

We partner with UPS to deliver your order. Estimated delivery times are provided at checkout, but please note that delays may occur due to factors beyond our control, such as weather, carrier issues, or other unforeseen circumstances.

3. Lost or Damaged Packages

Andrews is not responsible for any lost or damaged purchases or shipments. Andrews recommends selecting the "Signature Required" option in checkout as an added security feature for shipments.

4. What to Do if Your Package is Lost or Damaged

• Contact the shipping carrier directly to report the issue and file a claim.

•  If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

5. Address Accuracy

Please double-check that your shipping address is accurate at checkout. Andrews is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Signature Requirement

We recommend selecting the “Signature Required” option at checkout at no additional charge to ensure that the package is handed directly to you or an authorized recipient.

By placing an order with us, you agree to this shipping policy. If you have any questions or need assistance, don’t hesitate to contact us at [email protected]. We’re happy to help!

Thank you for shopping with Andrews. 

What are Andrews shipping options?

SHIPPING METHODS, FEES AND TIMES

Andrews is please to offer the following shipping services within Canada and to the USA:

Canada

Expedited Shipping

Ontario

FREE on orders $300 or more (before tax) in 5-7 business days
$15 on orders under $300 (before tax) in 5-7 business days

Other Provinces

FREE on orders $300 or more (before tax): 5-10 business days
$20 on orders under $300 (before tax): 5-10 business days

U.S.A

Standard Shipping

FREE on orders $500 or more in 5-10 business days
$35 on orders under $500 in 5-10 business days

*** All orders are processed and delivered Monday through Friday, excluding holidays.

What are Andrews pickup options?

IN-STORE PICKUP

Should you wish to pickup your order from one of our stores, please select the location at checkout. You will receive an email notification when your order is ready for pickup.

Check our store’s hours and directions.

*** For your security, please note that we will be unable to release a pickup order without the following:

Your order confirmation email
The credit card used to place the order
Valid picture ID

How long will it take for my order to be processed?

All orders are processed and delivered Monday through Friday, excluding holidays.

Please allow 1-3 business days for us to process your order prior to shipping or pickup after payment is received.
Once your order is shipped or ready for pickup, you will receive a confirmation email. Use the tracking number in the email to get updates on your order's status.

What carrier will be delivering my order?

All orders are shipped using UPS.

Can I update my order, cancel or change my shipping address?

Our team works hard to dispatch your order as quickly as possible, so we’re unable to guarantee any cancellations or changes to your order.

Please reach out via chat or email, and we’ll do our best to assist you.

How can I track my order?

You will receive email updates as items in your order ship, along with any changes to the status of your order.

If you selected in-store pickup, you will receive an email once your package is ready for collection.

If you opted for delivery to an address, you will receive an email with the tracking number once your order has been shipped.

Can I choose between signature required and non-signature required delivery options for my shipment?

SIGNATURE REQUIRED

Yes, we offer both signature-required and non-signature-required delivery options for your convenience.

No signature required: With this option, the courier will leave the package at your address without needing anyone to sign for it.

Signature required: We recommend selecting this option at no additional charge to ensure that the package is handed directly to you.

Please note: We are no longer responsible for your package once it is marked as delivered.

What happens if I requested for signature and I’m not at home when the carrier arrives?

If the carrier is unable to deliver your package, it will be sent to a collection point (access point). You will have 7 days to collect your order. If the order is not collected within that time frame, it will be returned to our warehouse, and our customer service team will contact you.

Is my package insured?

Your package is insured during transit. Once the package is marked as delivered to the specified address, it is no longer insured.

We recommend selecting the “Signature Required" option in checkout as an added security feature for shipments.

What to do if my package was lost or damaged?

Contact the shipping carrier directly to report the issue and file a claim.

If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

Will I be charged duties and taxes?

Please be aware that as we ship from Canada, U.S. Customs may impose duties, taxes, and fees on your imported products.

These charges are not included in the purchase price or shipping cost.
Duties and taxes may vary depending on the regulations of your state.

Which locations do you ship to?

Andrews ships exclusively to Canada and the U.S.A.

Please note that we do not ship to P.O. boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

Andrews Shipping Policy

At Andrews, we are committed to providing a seamless shopping experience. Please review our shipping policy carefully:

1. Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received. Once your order has shipped, you will receive a confirmation email with a tracking number.

2. Shipping Carriers and Delivery Time

We partner with UPS to deliver your order. Estimated delivery times are provided at checkout, but please note that delays may occur due to factors beyond our control, such as weather, carrier issues, or other unforeseen circumstances.

3. Lost or Damaged Packages

Andrews is not responsible for any lost or damaged purchases or shipments. Andrews recommends selecting the "Signature Required" option in checkout as an added security feature for shipments.

4. What to Do if Your Package is Lost or Damaged

• Contact the shipping carrier directly to report the issue and file a claim.

•  If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

5. Address Accuracy

Please double-check that your shipping address is accurate at checkout. Andrews is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Signature Requirement

We recommend selecting the “Signature Required” option at checkout at no additional charge to ensure that the package is handed directly to you or an authorized recipient.

By placing an order with us, you agree to this shipping policy. If you have any questions or need assistance, don’t hesitate to contact us at [email protected]. We’re happy to help!

Thank you for shopping with Andrews. 

What are Andrews shipping options?

SHIPPING METHODS, FEES AND TIMES

Andrews is please to offer the following shipping services within Canada and to the USA:

Canada

Expedited Shipping

Ontario

FREE on orders $300 or more (before tax) in 5-7 business days
$15 on orders under $300 (before tax) in 5-7 business days

Other Provinces

FREE on orders $300 or more (before tax): 5-10 business days
$20 on orders under $300 (before tax): 5-10 business days

U.S.A

Standard Shipping

FREE on orders $500 or more in 5-10 business days
$35 on orders under $500 in 5-10 business days

*** All orders are processed and delivered Monday through Friday, excluding holidays.

What are Andrews pickup options?

IN-STORE PICKUP

Should you wish to pickup your order from one of our stores, please select the location at checkout. You will receive an email notification when your order is ready for pickup.

Check our store’s hours and directions.

*** For your security, please note that we will be unable to release a pickup order without the following:

Your order confirmation email
The credit card used to place the order
Valid picture ID

How long will it take for my order to be processed?

All orders are processed and delivered Monday through Friday, excluding holidays.

Please allow 1-3 business days for us to process your order prior to shipping or pickup after payment is received.
Once your order is shipped or ready for pickup, you will receive a confirmation email. Use the tracking number in the email to get updates on your order's status.

What carrier will be delivering my order?

All orders are shipped using UPS.

Can I update my order, cancel or change my shipping address?

Our team works hard to dispatch your order as quickly as possible, so we’re unable to guarantee any cancellations or changes to your order.

Please reach out via chat or email, and we’ll do our best to assist you.

How can I track my order?

You will receive email updates as items in your order ship, along with any changes to the status of your order.

If you selected in-store pickup, you will receive an email once your package is ready for collection.

If you opted for delivery to an address, you will receive an email with the tracking number once your order has been shipped.

Can I choose between signature required and non-signature required delivery options for my shipment?

SIGNATURE REQUIRED

Yes, we offer both signature-required and non-signature-required delivery options for your convenience.

No signature required: With this option, the courier will leave the package at your address without needing anyone to sign for it.

Signature required: We recommend selecting this option at no additional charge to ensure that the package is handed directly to you.

Please note: We are no longer responsible for your package once it is marked as delivered.

What happens if I requested for signature and I’m not at home when the carrier arrives?

If the carrier is unable to deliver your package, it will be sent to a collection point (access point). You will have 7 days to collect your order. If the order is not collected within that time frame, it will be returned to our warehouse, and our customer service team will contact you.

Is my package insured?

Your package is insured during transit. Once the package is marked as delivered to the specified address, it is no longer insured.

We recommend selecting the “Signature Required" option in checkout as an added security feature for shipments.

What to do if my package was lost or damaged?

Contact the shipping carrier directly to report the issue and file a claim.

If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

Will I be charged duties and taxes?

Please be aware that as we ship from Canada, U.S. Customs may impose duties, taxes, and fees on your imported products.

These charges are not included in the purchase price or shipping cost.
Duties and taxes may vary depending on the regulations of your state.

Which locations do you ship to?

Andrews ships exclusively to Canada and the U.S.A.

Please note that we do not ship to P.O. boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

Andrews Shipping Policy

At Andrews, we are committed to providing a seamless shopping experience. Please review our shipping policy carefully:

1. Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received. Once your order has shipped, you will receive a confirmation email with a tracking number.

2. Shipping Carriers and Delivery Time

We partner with UPS to deliver your order. Estimated delivery times are provided at checkout, but please note that delays may occur due to factors beyond our control, such as weather, carrier issues, or other unforeseen circumstances.

3. Lost or Damaged Packages

Andrews is not responsible for any lost or damaged purchases or shipments. Andrews recommends selecting the "Signature Required" option in checkout as an added security feature for shipments.

4. What to Do if Your Package is Lost or Damaged

• Contact the shipping carrier directly to report the issue and file a claim.

•  If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

5. Address Accuracy

Please double-check that your shipping address is accurate at checkout. Andrews is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Signature Requirement

We recommend selecting the “Signature Required” option at checkout at no additional charge to ensure that the package is handed directly to you or an authorized recipient.

By placing an order with us, you agree to this shipping policy. If you have any questions or need assistance, don’t hesitate to contact us at [email protected]. We’re happy to help!

Thank you for shopping with Andrews. 

What are Andrews shipping options?

SHIPPING METHODS, FEES AND TIMES

Andrews is please to offer the following shipping services within Canada and to the USA:

Canada

Expedited Shipping

Ontario

FREE on orders $300 or more (before tax) in 5-7 business days
$15 on orders under $300 (before tax) in 5-7 business days

Other Provinces

FREE on orders $300 or more (before tax): 5-10 business days
$20 on orders under $300 (before tax): 5-10 business days

U.S.A

Standard Shipping

FREE on orders $500 or more in 5-10 business days
$35 on orders under $500 in 5-10 business days

*** All orders are processed and delivered Monday through Friday, excluding holidays.

What are Andrews pickup options?

IN-STORE PICKUP

Should you wish to pickup your order from one of our stores, please select the location at checkout. You will receive an email notification when your order is ready for pickup.

Check our store’s hours and directions.

*** For your security, please note that we will be unable to release a pickup order without the following:

Your order confirmation email
The credit card used to place the order
Valid picture ID

How long will it take for my order to be processed?

All orders are processed and delivered Monday through Friday, excluding holidays.

Please allow 1-3 business days for us to process your order prior to shipping or pickup after payment is received.
Once your order is shipped or ready for pickup, you will receive a confirmation email. Use the tracking number in the email to get updates on your order's status.

What carrier will be delivering my order?

All orders are shipped using UPS.

Can I update my order, cancel or change my shipping address?

Our team works hard to dispatch your order as quickly as possible, so we’re unable to guarantee any cancellations or changes to your order.

Please reach out via chat or email, and we’ll do our best to assist you.

How can I track my order?

You will receive email updates as items in your order ship, along with any changes to the status of your order.

If you selected in-store pickup, you will receive an email once your package is ready for collection.

If you opted for delivery to an address, you will receive an email with the tracking number once your order has been shipped.

Can I choose between signature required and non-signature required delivery options for my shipment?

SIGNATURE REQUIRED

Yes, we offer both signature-required and non-signature-required delivery options for your convenience.

No signature required: With this option, the courier will leave the package at your address without needing anyone to sign for it.

Signature required: We recommend selecting this option at no additional charge to ensure that the package is handed directly to you.

Please note: We are no longer responsible for your package once it is marked as delivered.

What happens if I requested for signature and I’m not at home when the carrier arrives?

If the carrier is unable to deliver your package, it will be sent to a collection point (access point). You will have 7 days to collect your order. If the order is not collected within that time frame, it will be returned to our warehouse, and our customer service team will contact you.

Is my package insured?

Your package is insured during transit. Once the package is marked as delivered to the specified address, it is no longer insured.

We recommend selecting the “Signature Required" option in checkout as an added security feature for shipments.

What to do if my package was lost or damaged?

Contact the shipping carrier directly to report the issue and file a claim.

If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

Will I be charged duties and taxes?

Please be aware that as we ship from Canada, U.S. Customs may impose duties, taxes, and fees on your imported products.

These charges are not included in the purchase price or shipping cost.
Duties and taxes may vary depending on the regulations of your state.

Which locations do you ship to?

Andrews ships exclusively to Canada and the U.S.A.

Please note that we do not ship to P.O. boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

Andrews Shipping Policy

At Andrews, we are committed to providing a seamless shopping experience. Please review our shipping policy carefully:

1. Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received. Once your order has shipped, you will receive a confirmation email with a tracking number.

2. Shipping Carriers and Delivery Time

We partner with UPS to deliver your order. Estimated delivery times are provided at checkout, but please note that delays may occur due to factors beyond our control, such as weather, carrier issues, or other unforeseen circumstances.

3. Lost or Damaged Packages

Andrews is not responsible for any lost or damaged purchases or shipments. Andrews recommends selecting the "Signature Required" option in checkout as an added security feature for shipments.

4. What to Do if Your Package is Lost or Damaged

• Contact the shipping carrier directly to report the issue and file a claim.

•  If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

5. Address Accuracy

Please double-check that your shipping address is accurate at checkout. Andrews is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Signature Requirement

We recommend selecting the “Signature Required” option at checkout at no additional charge to ensure that the package is handed directly to you or an authorized recipient.

By placing an order with us, you agree to this shipping policy. If you have any questions or need assistance, don’t hesitate to contact us at [email protected]. We’re happy to help!

Thank you for shopping with Andrews. 

What are Andrews shipping options?

SHIPPING METHODS, FEES AND TIMES

Andrews is please to offer the following shipping services within Canada and to the USA:

Canada

Expedited Shipping

Ontario

FREE on orders $300 or more (before tax) in 5-7 business days
$15 on orders under $300 (before tax) in 5-7 business days

Other Provinces

FREE on orders $300 or more (before tax): 5-10 business days
$20 on orders under $300 (before tax): 5-10 business days

U.S.A

Standard Shipping

FREE on orders $500 or more in 5-10 business days
$35 on orders under $500 in 5-10 business days

*** All orders are processed and delivered Monday through Friday, excluding holidays.

What are Andrews pickup options?

IN-STORE PICKUP

Should you wish to pickup your order from one of our stores, please select the location at checkout. You will receive an email notification when your order is ready for pickup.

Check our store’s hours and directions.

*** For your security, please note that we will be unable to release a pickup order without the following:

Your order confirmation email
The credit card used to place the order
Valid picture ID

How long will it take for my order to be processed?

All orders are processed and delivered Monday through Friday, excluding holidays.

Please allow 1-3 business days for us to process your order prior to shipping or pickup after payment is received.
Once your order is shipped or ready for pickup, you will receive a confirmation email. Use the tracking number in the email to get updates on your order's status.

What carrier will be delivering my order?

All orders are shipped using UPS.

Can I update my order, cancel or change my shipping address?

Our team works hard to dispatch your order as quickly as possible, so we’re unable to guarantee any cancellations or changes to your order.

Please reach out via chat or email, and we’ll do our best to assist you.

How can I track my order?

You will receive email updates as items in your order ship, along with any changes to the status of your order.

If you selected in-store pickup, you will receive an email once your package is ready for collection.

If you opted for delivery to an address, you will receive an email with the tracking number once your order has been shipped.

Can I choose between signature required and non-signature required delivery options for my shipment?

SIGNATURE REQUIRED

Yes, we offer both signature-required and non-signature-required delivery options for your convenience.

No signature required: With this option, the courier will leave the package at your address without needing anyone to sign for it.

Signature required: We recommend selecting this option at no additional charge to ensure that the package is handed directly to you.

Please note: We are no longer responsible for your package once it is marked as delivered.

What happens if I requested for signature and I’m not at home when the carrier arrives?

If the carrier is unable to deliver your package, it will be sent to a collection point (access point). You will have 7 days to collect your order. If the order is not collected within that time frame, it will be returned to our warehouse, and our customer service team will contact you.

Is my package insured?

Your package is insured during transit. Once the package is marked as delivered to the specified address, it is no longer insured.

We recommend selecting the “Signature Required" option in checkout as an added security feature for shipments.

What to do if my package was lost or damaged?

Contact the shipping carrier directly to report the issue and file a claim.

If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

Will I be charged duties and taxes?

Please be aware that as we ship from Canada, U.S. Customs may impose duties, taxes, and fees on your imported products.

These charges are not included in the purchase price or shipping cost.
Duties and taxes may vary depending on the regulations of your state.

Which locations do you ship to?

Andrews ships exclusively to Canada and the U.S.A.

Please note that we do not ship to P.O. boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

Andrews Shipping Policy

At Andrews, we are committed to providing a seamless shopping experience. Please review our shipping policy carefully:

1. Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received. Once your order has shipped, you will receive a confirmation email with a tracking number.

2. Shipping Carriers and Delivery Time

We partner with UPS to deliver your order. Estimated delivery times are provided at checkout, but please note that delays may occur due to factors beyond our control, such as weather, carrier issues, or other unforeseen circumstances.

3. Lost or Damaged Packages

Andrews is not responsible for any lost or damaged purchases or shipments. Andrews recommends selecting the "Signature Required" option in checkout as an added security feature for shipments.

4. What to Do if Your Package is Lost or Damaged

• Contact the shipping carrier directly to report the issue and file a claim.

•  If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

5. Address Accuracy

Please double-check that your shipping address is accurate at checkout. Andrews is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Signature Requirement

We recommend selecting the “Signature Required” option at checkout at no additional charge to ensure that the package is handed directly to you or an authorized recipient.

By placing an order with us, you agree to this shipping policy. If you have any questions or need assistance, don’t hesitate to contact us at [email protected]. We’re happy to help!

Thank you for shopping with Andrews. 

What are Andrews shipping options?

SHIPPING METHODS, FEES AND TIMES

Andrews is please to offer the following shipping services within Canada and to the USA:

Canada

Expedited Shipping

Ontario

FREE on orders $300 or more (before tax) in 5-7 business days
$15 on orders under $300 (before tax) in 5-7 business days

Other Provinces

FREE on orders $300 or more (before tax): 5-10 business days
$20 on orders under $300 (before tax): 5-10 business days

U.S.A

Standard Shipping

FREE on orders $500 or more in 5-10 business days
$35 on orders under $500 in 5-10 business days

*** All orders are processed and delivered Monday through Friday, excluding holidays.

What are Andrews pickup options?

IN-STORE PICKUP

Should you wish to pickup your order from one of our stores, please select the location at checkout. You will receive an email notification when your order is ready for pickup.

Check our store’s hours and directions.

*** For your security, please note that we will be unable to release a pickup order without the following:

Your order confirmation email
The credit card used to place the order
Valid picture ID

How long will it take for my order to be processed?

All orders are processed and delivered Monday through Friday, excluding holidays.

Please allow 1-3 business days for us to process your order prior to shipping or pickup after payment is received.
Once your order is shipped or ready for pickup, you will receive a confirmation email. Use the tracking number in the email to get updates on your order's status.

What carrier will be delivering my order?

All orders are shipped using UPS.

Can I update my order, cancel or change my shipping address?

Our team works hard to dispatch your order as quickly as possible, so we’re unable to guarantee any cancellations or changes to your order.

Please reach out via chat or email, and we’ll do our best to assist you.

How can I track my order?

You will receive email updates as items in your order ship, along with any changes to the status of your order.

If you selected in-store pickup, you will receive an email once your package is ready for collection.

If you opted for delivery to an address, you will receive an email with the tracking number once your order has been shipped.

Can I choose between signature required and non-signature required delivery options for my shipment?

SIGNATURE REQUIRED

Yes, we offer both signature-required and non-signature-required delivery options for your convenience.

No signature required: With this option, the courier will leave the package at your address without needing anyone to sign for it.

Signature required: We recommend selecting this option at no additional charge to ensure that the package is handed directly to you.

Please note: We are no longer responsible for your package once it is marked as delivered.

What happens if I requested for signature and I’m not at home when the carrier arrives?

If the carrier is unable to deliver your package, it will be sent to a collection point (access point). You will have 7 days to collect your order. If the order is not collected within that time frame, it will be returned to our warehouse, and our customer service team will contact you.

Is my package insured?

Your package is insured during transit. Once the package is marked as delivered to the specified address, it is no longer insured.

We recommend selecting the “Signature Required" option in checkout as an added security feature for shipments.

What to do if my package was lost or damaged?

Contact the shipping carrier directly to report the issue and file a claim.

If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

Will I be charged duties and taxes?

Please be aware that as we ship from Canada, U.S. Customs may impose duties, taxes, and fees on your imported products.

These charges are not included in the purchase price or shipping cost.
Duties and taxes may vary depending on the regulations of your state.

Which locations do you ship to?

Andrews ships exclusively to Canada and the U.S.A.

Please note that we do not ship to P.O. boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

Andrews Shipping Policy

At Andrews, we are committed to providing a seamless shopping experience. Please review our shipping policy carefully:

1. Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received. Once your order has shipped, you will receive a confirmation email with a tracking number.

2. Shipping Carriers and Delivery Time

We partner with UPS to deliver your order. Estimated delivery times are provided at checkout, but please note that delays may occur due to factors beyond our control, such as weather, carrier issues, or other unforeseen circumstances.

3. Lost or Damaged Packages

Andrews is not responsible for any lost or damaged purchases or shipments. Andrews recommends selecting the "Signature Required" option in checkout as an added security feature for shipments.

4. What to Do if Your Package is Lost or Damaged

• Contact the shipping carrier directly to report the issue and file a claim.

•  If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

5. Address Accuracy

Please double-check that your shipping address is accurate at checkout. Andrews is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Signature Requirement

We recommend selecting the “Signature Required” option at checkout at no additional charge to ensure that the package is handed directly to you or an authorized recipient.

By placing an order with us, you agree to this shipping policy. If you have any questions or need assistance, don’t hesitate to contact us at [email protected]. We’re happy to help!

Thank you for shopping with Andrews. 

What are Andrews shipping options?

SHIPPING METHODS, FEES AND TIMES

Andrews is please to offer the following shipping services within Canada and to the USA:

Canada

Expedited Shipping

Ontario

FREE on orders $300 or more (before tax) in 5-7 business days
$15 on orders under $300 (before tax) in 5-7 business days

Other Provinces

FREE on orders $300 or more (before tax): 5-10 business days
$20 on orders under $300 (before tax): 5-10 business days

U.S.A

Standard Shipping

FREE on orders $500 or more in 5-10 business days
$35 on orders under $500 in 5-10 business days

*** All orders are processed and delivered Monday through Friday, excluding holidays.

What are Andrews pickup options?

IN-STORE PICKUP

Should you wish to pickup your order from one of our stores, please select the location at checkout. You will receive an email notification when your order is ready for pickup.

Check our store’s hours and directions.

*** For your security, please note that we will be unable to release a pickup order without the following:

Your order confirmation email
The credit card used to place the order
Valid picture ID

How long will it take for my order to be processed?

All orders are processed and delivered Monday through Friday, excluding holidays.

Please allow 1-3 business days for us to process your order prior to shipping or pickup after payment is received.
Once your order is shipped or ready for pickup, you will receive a confirmation email. Use the tracking number in the email to get updates on your order's status.

What carrier will be delivering my order?

All orders are shipped using UPS.

Can I update my order, cancel or change my shipping address?

Our team works hard to dispatch your order as quickly as possible, so we’re unable to guarantee any cancellations or changes to your order.

Please reach out via chat or email, and we’ll do our best to assist you.

How can I track my order?

You will receive email updates as items in your order ship, along with any changes to the status of your order.

If you selected in-store pickup, you will receive an email once your package is ready for collection.

If you opted for delivery to an address, you will receive an email with the tracking number once your order has been shipped.

Can I choose between signature required and non-signature required delivery options for my shipment?

SIGNATURE REQUIRED

Yes, we offer both signature-required and non-signature-required delivery options for your convenience.

No signature required: With this option, the courier will leave the package at your address without needing anyone to sign for it.

Signature required: We recommend selecting this option at no additional charge to ensure that the package is handed directly to you.

Please note: We are no longer responsible for your package once it is marked as delivered.

What happens if I requested for signature and I’m not at home when the carrier arrives?

If the carrier is unable to deliver your package, it will be sent to a collection point (access point). You will have 7 days to collect your order. If the order is not collected within that time frame, it will be returned to our warehouse, and our customer service team will contact you.

Is my package insured?

Your package is insured during transit. Once the package is marked as delivered to the specified address, it is no longer insured.

We recommend selecting the “Signature Required" option in checkout as an added security feature for shipments.

What to do if my package was lost or damaged?

Contact the shipping carrier directly to report the issue and file a claim.

If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

Will I be charged duties and taxes?

Please be aware that as we ship from Canada, U.S. Customs may impose duties, taxes, and fees on your imported products.

These charges are not included in the purchase price or shipping cost.
Duties and taxes may vary depending on the regulations of your state.

Which locations do you ship to?

Andrews ships exclusively to Canada and the U.S.A.

Please note that we do not ship to P.O. boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

Andrews Shipping Policy

At Andrews, we are committed to providing a seamless shopping experience. Please review our shipping policy carefully:

1. Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received. Once your order has shipped, you will receive a confirmation email with a tracking number.

2. Shipping Carriers and Delivery Time

We partner with UPS to deliver your order. Estimated delivery times are provided at checkout, but please note that delays may occur due to factors beyond our control, such as weather, carrier issues, or other unforeseen circumstances.

3. Lost or Damaged Packages

Andrews is not responsible for any lost or damaged purchases or shipments. Andrews recommends selecting the "Signature Required" option in checkout as an added security feature for shipments.

4. What to Do if Your Package is Lost or Damaged

• Contact the shipping carrier directly to report the issue and file a claim.

•  If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

5. Address Accuracy

Please double-check that your shipping address is accurate at checkout. Andrews is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Signature Requirement

We recommend selecting the “Signature Required” option at checkout at no additional charge to ensure that the package is handed directly to you or an authorized recipient.

By placing an order with us, you agree to this shipping policy. If you have any questions or need assistance, don’t hesitate to contact us at [email protected]. We’re happy to help!

Thank you for shopping with Andrews. 

What are Andrews shipping options?

SHIPPING METHODS, FEES AND TIMES

Andrews is please to offer the following shipping services within Canada and to the USA:

Canada

Expedited Shipping

Ontario

FREE on orders $300 or more (before tax) in 5-7 business days
$15 on orders under $300 (before tax) in 5-7 business days

Other Provinces

FREE on orders $300 or more (before tax): 5-10 business days
$20 on orders under $300 (before tax): 5-10 business days

U.S.A

Standard Shipping

FREE on orders $500 or more in 5-10 business days
$35 on orders under $500 in 5-10 business days

*** All orders are processed and delivered Monday through Friday, excluding holidays.

What are Andrews pickup options?

IN-STORE PICKUP

Should you wish to pickup your order from one of our stores, please select the location at checkout. You will receive an email notification when your order is ready for pickup.

Check our store’s hours and directions.

*** For your security, please note that we will be unable to release a pickup order without the following:

Your order confirmation email
The credit card used to place the order
Valid picture ID

How long will it take for my order to be processed?

All orders are processed and delivered Monday through Friday, excluding holidays.

Please allow 1-3 business days for us to process your order prior to shipping or pickup after payment is received.
Once your order is shipped or ready for pickup, you will receive a confirmation email. Use the tracking number in the email to get updates on your order's status.

What carrier will be delivering my order?

All orders are shipped using UPS.

Can I update my order, cancel or change my shipping address?

Our team works hard to dispatch your order as quickly as possible, so we’re unable to guarantee any cancellations or changes to your order.

Please reach out via chat or email, and we’ll do our best to assist you.

How can I track my order?

You will receive email updates as items in your order ship, along with any changes to the status of your order.

If you selected in-store pickup, you will receive an email once your package is ready for collection.

If you opted for delivery to an address, you will receive an email with the tracking number once your order has been shipped.

Can I choose between signature required and non-signature required delivery options for my shipment?

SIGNATURE REQUIRED

Yes, we offer both signature-required and non-signature-required delivery options for your convenience.

No signature required: With this option, the courier will leave the package at your address without needing anyone to sign for it.

Signature required: We recommend selecting this option at no additional charge to ensure that the package is handed directly to you.

Please note: We are no longer responsible for your package once it is marked as delivered.

What happens if I requested for signature and I’m not at home when the carrier arrives?

If the carrier is unable to deliver your package, it will be sent to a collection point (access point). You will have 7 days to collect your order. If the order is not collected within that time frame, it will be returned to our warehouse, and our customer service team will contact you.

Is my package insured?

Your package is insured during transit. Once the package is marked as delivered to the specified address, it is no longer insured.

We recommend selecting the “Signature Required" option in checkout as an added security feature for shipments.

What to do if my package was lost or damaged?

Contact the shipping carrier directly to report the issue and file a claim.

If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

Will I be charged duties and taxes?

Please be aware that as we ship from Canada, U.S. Customs may impose duties, taxes, and fees on your imported products.

These charges are not included in the purchase price or shipping cost.
Duties and taxes may vary depending on the regulations of your state.

Which locations do you ship to?

Andrews ships exclusively to Canada and the U.S.A.

Please note that we do not ship to P.O. boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

Andrews Shipping Policy

At Andrews, we are committed to providing a seamless shopping experience. Please review our shipping policy carefully:

1. Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received. Once your order has shipped, you will receive a confirmation email with a tracking number.

2. Shipping Carriers and Delivery Time

We partner with UPS to deliver your order. Estimated delivery times are provided at checkout, but please note that delays may occur due to factors beyond our control, such as weather, carrier issues, or other unforeseen circumstances.

3. Lost or Damaged Packages

Andrews is not responsible for any lost or damaged purchases or shipments. Andrews recommends selecting the "Signature Required" option in checkout as an added security feature for shipments.

4. What to Do if Your Package is Lost or Damaged

• Contact the shipping carrier directly to report the issue and file a claim.

•  If you need additional assistance, please reach out to our customer service team at [email protected]. While we are unable to replace or refund lost or damaged packages, we will do our best to guide you through the claims process.

5. Address Accuracy

Please double-check that your shipping address is accurate at checkout. Andrews is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. Signature Requirement

We recommend selecting the “Signature Required” option at checkout at no additional charge to ensure that the package is handed directly to you or an authorized recipient.

By placing an order with us, you agree to this shipping policy. If you have any questions or need assistance, don’t hesitate to contact us at [email protected]. We’re happy to help!

Thank you for shopping with Andrews. 

Ros Techno Ankle Pant

Add $300.00 CAD to get Free Shipping

Shipping and Pickup

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